Refund Policy

Introduction

At Suiso Co., Ltd. ("Suiso," "we," "us," or "our"), we are committed to ensuring your satisfaction with our products. This Refund Policy outlines our procedures for returns, refunds, and exchanges for products purchased through our website at https://jpdream.top (the "Site").

Please read this policy carefully before making a purchase. By placing an order on our Site, you agree to be bound by this Refund Policy.

Return Eligibility

Return Window

You may return most products purchased from our Site within 30 days of the delivery date for a full refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging with all tags and labels attached
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Products that have been opened, used, or show signs of use
• Items marked as "final sale" or "non-returnable"
• Gift cards
• Downloadable products
• Personal care items where the seal has been broken, for hygiene reasons

Return Process

Initiating a Return

To start the return process:

1. Contact our customer service at returns@jpdream.top or call us at +1 (281) 666-4533 within 30 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Packaging Your Return

When preparing your return:

1. Pack the item(s) securely in the original packaging if possible.
2. Include a copy of the original receipt or packing slip.
3. Write the RMA number on the outside of the package.

Shipping Your Return

You are responsible for the cost of return shipping unless the return is due to our error (such as you received an incorrect or defective item).

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return shipping.

Ship the package to the address provided in your return instructions.

Refunds

Refund Processing

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Timeframes

Depending on your payment method and financial institution, it may take an additional 2-10 business days for the refund to appear in your account after it has been processed.

Partial Refunds

In some cases, we may issue a partial refund:

• If the returned item shows signs of use or damage
• If any components or accessories are missing
• If the original packaging is damaged or missing

Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same process as for returns. In your communication, please specify that you want an exchange and provide details of the item you would like instead.

If the price of the exchange item is higher than the original, you will be required to pay the difference. If the price is lower, we will refund the difference to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us at support@jpdream.top or call +1 (281) 666-4533 within 48 hours of receiving the item.
2. Provide a description of the damage or defect and, if possible, include photographs.
3. We will provide instructions for returning the item or, in some cases, may not require the item to be returned.

For damaged or defective items, we will cover the cost of return shipping and will either replace the item or provide a full refund, including any shipping costs you paid.

Incorrectly Shipped Items

If you receive an item that is different from what you ordered:

1. Contact us at support@jpdream.top or call +1 (281) 666-4533 within 48 hours of receiving the item.
2. Provide details of what you ordered and what you received.
3. We will provide instructions for returning the incorrect item.

For incorrectly shipped items, we will cover the cost of return shipping and will either ship the correct item to you or provide a full refund, including any shipping costs you paid.

Late or Missing Refunds

If you haven't received a refund after the timeframes mentioned above:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as there may be a processing delay.
3. If the refund still hasn't appeared after checking the above, contact us at accounting@jpdream.top with your order details and refund confirmation.

Sale Items

Sale items may be returned or exchanged according to this policy unless explicitly marked as "final sale" or "non-returnable."

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the original purchase. This can be used for a future purchase.

If the item wasn't marked as a gift, the refund will be sent to the original purchaser.

International Returns

For international orders, please note:

• You are responsible for any return shipping costs, customs fees, duties, or taxes associated with the return.
• Refund processing times may be longer for international orders.
• We cannot be responsible for delays in customs or international shipping.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy whenever you make a purchase to stay informed about our return and refund procedures.

Contact Us

If you have any questions about our Refund Policy, please contact us at: